When given a to-do list, we usually leave less desirable tasks for last. Oil changes, cable company calls and insurance are among those annoying errands. Think of these shortcuts like skipping to the front of the line at the DMV. Here’s how to dispatch your dental benefits business:
ID Card: In the midst of your Costco card and BOGO half-off sandwich coupons, your insurance card is bound to go missing.
Slow Solution: Wait for it in the mail.
⇒ Shortcut: Pull it up on your phone.
Keep track of your coverage on your smartphone. Go to HawaiiDentalService.com from your phone and enter your member login and password, then simply select “View My ID Card.”
Pro Tip: At some dental offices, you may not need your subscriber ID. Give them your social security number and see if they can pull up your coverage in their database.
Billing: Bills are a necessary evil—especially if you forgot to factor them into your budget. Take care of them faster for peace of mind.
Slow Solution: Get a paper version in the mailbox.
⇒ Shortcut: Access it virtually.
Everything you currently get on paper is available online. Log in at HawaiiDentalService.com to access bills, eligibility, claims and more. Plus, online access still gives you the option to print (in case you need to). Save snail mail for the good stuff—like hand-written cards and party invites.
Asking: With dozens of phone numbers, email addresses and online forms, how do you choose the right channel.
Slow Solution: Dial the general phone number.
⇒ Shortcut: Contact the right person.
Most of us call the general 1-800 number only to find ourselves dialing more numbers in hopes of human contact. Here’s a quick list of #s for your specific question: